Warranty Policy
All product warranty policies, repair policies, and after-sales support services are subject to the information published by the online store or the terms agreed upon in the contract.
Service & Support
Welcome to Sumerge
Product Support
Browse product specifications, FAQs, user manuals and video tutorials
Product Warranty
Learn about product warranty policy, shipping policy and technical support services
Shipping Policy
All product shipping policies, delivery timeframes, and details regarding logistics costs for returns and exchanges are subject to the information published by the online store or the terms agreed upon in the contract.
Technical Support
For more details about our product technical support policies, please contact our official technical support team.
Contact Us
National Service Hotline: 18958105174 | Service Hours: Monday to Friday, 09:00-12:00, 13:30-17:30 (Beijing Time)
Technical Support
Email: support@sumerge.net
WhatsApp (Urgent only): +86 18958105174
Phone: +86-571-88860561
Response target: Within 24 working hours
Sales & Inquiry
Email: sales@sumerge.net
WhatsApp (Urgent only): +86 13486161606
Phone: +86-571-88861158 Ext 3011
Response target: Within 24 working hours
Partner & Distributor
Email: partner@sumerge.net
WhatsApp (Urgent only): +86 13646822974
Phone: +86-571-88861158 Ext 3333
Response target: Within 24 working hours